About Course
8-Week Intensive Training & Certification Programme
Chartered Institute of Sales and Customer Service Management (CISCSM)
The 8-Week Intensive Training & Certification Programme by the Chartered Institute of Sales and Customer Service Management (CISCSM) is a professionally designed programme aimed at developing high-performing customer service, and customer relationship management professionals for today’s competitive business environment.
This programme combines theoretical foundations, practical tools, and real-world applications to help participants improve customer engagement, and deliver exceptional service experiences across industries.
Course Content
Customer Relationship Management Programme
-
Understanding Customer Relationship Management by Oyeshomo Patrick
01:07:30 -
Why Organization Must Adopt CRM by Oyeshomo Patrick
18:35 -
Who is a Customer by Dr. Clement Ayo Oladejo
47:28 -
Key Account Management Stategies by Steve Akadiri
01:50:58 -
Customer Engagement Startegies by Dr. Victor Orowale
02:19:48 -
Customer Loyalty and Retention by Ojomo Olamide Olusegun
02:14:31 -
Introduction to Customer Relationship Management by Dr. Badmus
46:04 -
Foundation of Customer Relationship Management by Dr Victor Orowale
02:31:50 -
Customer Journey & Experience Management by Dr. Sunday Fayose
01:50:03 -
Customer Engagement Strategy by Ogunrinu Belinda
00:00 -
Technology And Digital Sales Training by Sarafa Bhadmus Abudu
00:00 -
CRM Technology and Future by Dr. Victor
00:00 -
Understanding Customers in Sales by Ojomo Olamide
02:47:03 -
Customer Needs & Expectations by Belinda Ogunrinu
00:00
14 Topics
Diploma in Customer Relationship Management
11 Topics
Graduate Diploma in Customer Relationship Management
12 Topics
Post Graduate Diploma in Customer Relationship Management
8 Topics
